The health and wellbeing of all staff and customers is at the forefront of business for the team at Bristol Street Motors Hyundai Silverlink.
Several measures have been put in place to ensure buying a car is a safe and stress-free experience amid the coronavirus pandemic.
Hyundai Silverlink’s General Manager, Jeff Aynsley, guides us through the dealership…
WELCOME DESK >>
The first thing you will notice as you enter the dealership is that you will be greeted by the friendly faces on our welcome desk.
One of the managers will be available and on hand to explain to you exactly what the new layout of the showroom is and how you can safely get around the building.
You will then be directed to the relevant department. We have social distancing measures in place throughout the dealership, with markers on the floor and clear signage for all staff and customers.
SERVICE DEPARTMENT >>
We have social distancing measures in place throughout our service department. We also have a contactless key-drop system and perspex screening.
There are fewer cars in the showroom than normal, so we can ensure there’s sufficient space to move between. We have spaced the cars to maintain social distancing and have added arrows on the floor to guide customers in a logical, clockwise direction throughout the showroom.
This means you can still browse, but in a safe and secure way. All vehicles are locked and fully sanitised. If a customer would like to look inside a car, our staff are on hand to open up and sanitise before and after viewing.
STAFF & CUSTOMERS >>
All of our colleagues are temperature tested every day as they enter the business. All customers and staff have access to free PPE, hand sanitiser, face masks and gloves, should they be required.
VIRTUAL PRESENTATIONS >>
For any customers not wishing to visit the dealership – or those unable to – we are now able to offer a virtual presentation where you can see all features and benefits of the offer, before making a decision in the comfort of your own home.
Our sales team are on hand for any further questions and/or specific requirements.
So, we’ve concluded a sale with the customer; what’s next? We will do a virtual handover and send you a video recording of us showing you the controls and various features and benefits of the vehicle.
The handover itself is done without any contact at all. When a customer comes into the dealership to collect a car, it is prepared in advance, sanitised and will be left in the handover bay for customers to drive out, perfectly safely.
THANK YOU >>
Thanks for taking the time to let us guide you through our showroom. Hopefully it will give you some reassurance that we are doing all we can to ensure the safety of colleagues and customers.
CONTACT US >>
Bristol Street Motors Hyundai Silverlink, Silverlink Business Park, Middle Engine Lane, Newcastle upon Tyne, NE28 9NZ. Call 0191 639 6433 or visit: bristolstreet.co.uk