A driving success…
Infiniti Centre Newcastle’s General manager, Jeff Aynsley and his team have outperformed all other Infiniti Centres in Northern Europe to clinch the Infiniti Centre Best Customer Service Experience Award.
Judged on the customer service delivered by the sales executives, the award criteria focused on their ability to deliver consistent, excellent customer experience, taking into consideration individual needs and knowledge of the Infiniti range.
The Silverlink Business Park dealership has previously been recognised as a leading partner by Infiniti, which selected it to represent its UK-wide network of Infiniti Centres at the European Dealer Board, which provides the manufacturer with feedback on products and sales.
The premium motor retailer is owned and operated by Gateshead-based Vertu Motors plc, the fifth largest motor retailer in the UK, which also operates the Bristol Street Motors, Farnell Land Rover and Macklin Motors franchises.
Jeff Aynsley, who has overseen the dealership since it first opened back in September 2014, says: “I’m exceptionally proud of the team here at Infiniti Centre Newcastle. Time after time they prove their excellence, as this latest accolade testifies. Infiniti is a premium brand and the team here deliver a premium service.
“All of our team, whether they work in sales or service, approach each day with enthusiasm and try to represent the Infiniti brand in the best way possible, building a relationship with our customers and delivering the service that each individual desires is our aim.”
The success has been driven by a range of new vehicles, some of which are manufactured at Nissan’s nearby Sunderland factory. The Q30 compact premium hatchback and the QX30 Crossover have been a firm favourite of the dealership’s clients and makes up a majority of its sales, whilst the recently released Q60 coupe, is billed as a mid-sized coupe luxury vehicle taking on the likes of the Audi A5 and BMW 4 Series.
Jeff says: “Initially viewed by some as something of a novelty, Infiniti has earned its place as a well-respected premium manufacturer thanks to its fantastic build quality, which is a reflection of the skills we have here in the North East.”
“Infiniti is a really exciting brand to be working with. For such a new manufacturer, it already has a fantastic range offering a great selection of executive, family, sports and 4×4 vehicles. Even though Infiniti had a record year in terms of sales in 2016, they are still much less common than volume manufacturers, which I think adds to the value for customers who want to have something a bit different. Infiniti is currently the fastest-growing motor manufacturer in the UK and I’m sure 2017 will be another recording-breaking year for us.”
Infiniti Centre Newcastle
Middle Engine Lane, Silverlink Business Park, Newcastle, NE28 9NZ
Open from 9am until 7pm Monday to Saturday
Contact the dealership on: 0191 639 5551 or visit: infinitinewcastle.com